Trust Center
Trip Steward AI is built on one promise: help travelers finish their trip safer, cheaper, easier, and with less stress. This page is our commitment to how we keep that promise.
Our Constitution
- Customer trust comes before revenue.
- Security comes before convenience.
- Never expose private data.
- Every important action is logged in the Trust Ledger.
- AI never pretends certainty when it isn't certain.
- Marketplace vendors remain responsible for permits, licenses, and taxes.
- Build once. Reuse everywhere. One source of truth per system.
- Every feature must make the platform safer, more useful, more profitable, or more trusted.
Privacy
- We collect only what we need to run the features you ask for.
- We don't sell personal data.
- You can export or delete your account from Settings → Privacy & consent.
- Family sharing is opt-in. Kids are never public.
AI Principles
- AI never calls 911, diagnoses medical issues, or moves money on its own.
- High-risk requests pass through a Safety Gate that can block or require manual approval.
- Every AI suggestion is reviewable; uncertainty is shown, not hidden.
Security
- Row-level security on all user-data tables.
- Service-role secrets stay server-side and are never shipped to the browser.
- Idempotency and rate limits on mutating actions.
- Prompt-injection guardrails on AI inputs.
- Webhook signatures verified before any privileged write.
Businesses & Marketplace
- Vendors verify ownership before publishing a profile.
- Vendors are responsible for permits, licenses, insurance, and taxes.
- We promote a Fair Tipping standard with a clear "No Tip" option.
- Marketplace payouts (when enabled) require KYC.
Transparency
- Public health endpoint:
/api/public/v1/health - Status emails and security disclosures go to security@tripsteward.ai.
- Founder dashboard tracks Company Health Score and Launch Readiness internally.
Contact
- Privacy: privacy@tripsteward.ai
- Safety: safety@tripsteward.ai
- Security: security@tripsteward.ai
- Accessibility: access@tripsteward.ai
- Support: support@tripsteward.ai