Trust Center

Trip Steward AI is built on one promise: help travelers finish their trip safer, cheaper, easier, and with less stress. This page is our commitment to how we keep that promise.

Our Constitution

  1. Customer trust comes before revenue.
  2. Security comes before convenience.
  3. Never expose private data.
  4. Every important action is logged in the Trust Ledger.
  5. AI never pretends certainty when it isn't certain.
  6. Marketplace vendors remain responsible for permits, licenses, and taxes.
  7. Build once. Reuse everywhere. One source of truth per system.
  8. Every feature must make the platform safer, more useful, more profitable, or more trusted.

Privacy

  • We collect only what we need to run the features you ask for.
  • We don't sell personal data.
  • You can export or delete your account from Settings → Privacy & consent.
  • Family sharing is opt-in. Kids are never public.

Read the full Privacy Policy →

AI Principles

  • AI never calls 911, diagnoses medical issues, or moves money on its own.
  • High-risk requests pass through a Safety Gate that can block or require manual approval.
  • Every AI suggestion is reviewable; uncertainty is shown, not hidden.

Read the AI Disclosure →

Security

  • Row-level security on all user-data tables.
  • Service-role secrets stay server-side and are never shipped to the browser.
  • Idempotency and rate limits on mutating actions.
  • Prompt-injection guardrails on AI inputs.
  • Webhook signatures verified before any privileged write.

Businesses & Marketplace

  • Vendors verify ownership before publishing a profile.
  • Vendors are responsible for permits, licenses, insurance, and taxes.
  • We promote a Fair Tipping standard with a clear "No Tip" option.
  • Marketplace payouts (when enabled) require KYC.

Transparency

  • Public health endpoint: /api/public/v1/health
  • Status emails and security disclosures go to security@tripsteward.ai.
  • Founder dashboard tracks Company Health Score and Launch Readiness internally.

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